Review · Cadtree Limited
Ruby Fortune in Alberta, and how a complaint travels here
Ruby Fortune is the last of the four Cadtree sites on the Alberta list, on row 39. Since the facts about the company are the same as for its sisters, this page uses Ruby Fortune to explain the one thing a registered site offers that no other does: a complaint that ends somewhere.
- On the Alberta listAGLC registration · Cadtree Limitedrow 39, listed as "Ruby Fortune" at www.rubyfortune.ca/alberta/ · read on November 12, 2026 · AiGC list
- CompanyCadtree Limited
- ProgrammeSuper Partners
- Age18 or over
- Same companyJackpot City, Royal Vegas, Spin Casino
Open Ruby FortuneCommercial link · 18+ · players in Alberta only · the operator's terms apply · list read 12.11.2026
Row 39, and the address that goes with it
The list we read on November 12, 2026 placed "Ruby Fortune" on row 39, at www.rubyfortune.ca/alberta/, and named Cadtree Limited as the operator, the same company that runs Jackpot City, Royal Vegas and Spin Casino. The four share a design, an address pattern and, very probably, the people who answer when a withdrawal goes wrong.
That last point is the reason for this page, since reviews of casinos are mostly reviews of what happens when something goes wrong, and on that subject a registered site in Alberta comes with a "procedure" that the province has written down (which is more than can be said for the sites that are not on the list).
What other sources say
On Trustpilot, the profile for rubyfortune.com shows 2.1 out of 5 on 74 reviews, a profile the company has not claimed, read on November 12, 2026.
That is the average of what other people wrote, about the brand in every market where it operates and not about the Alberta site in particular; it is not our rating, and we publish none.
What seventy-four reviews describe
Seventy-four reviews of "rubyfortune.com" (the brand's international site) are a small sample, written mostly by people who went looking for somewhere to complain, on a profile that the company has not "claimed" (Trustpilot's word for taking over a page and answering on it). The average of 2.1 tells you that such people exist, and it cannot tell you how many players had no reason to write.
The useful thing in a sample like this is the subject of the complaints, and on casino profiles the subjects repeat: "verification" that takes longer than expected, a withdrawal "held for checks", a "bonus condition" misunderstood. Each of those has an answer in Alberta, and the answer starts with the operator rather than with a review site.
Step one: the operator, in writing
Write first, and keep a copy. A complaint should go first to the operator's support team (the company named in the footer of the site), in writing, with the account name, the date, the amount and a short account of what happened (two or three sentences are enough). Chat is quicker, but a "live chat" window can close and take the conversation with it, so we would always follow a chat with an email that repeats the essentials (and ask for a "reference number").
Screenshots matter more than most players think, because a balance, an error message or a page of terms captured on the day is worth a long paragraph of recollection later, especially when the dispute is about what the site said at the time rather than what it says now.
Step two: seventy-two hours, then AiGC
If the operator has not resolved the problem within seventy-two hours, the Alberta iGaming Corporation accepts a formal complaint through its contact page (on abigaming.ca, under the section for players). AiGC is not a court, and it does not promise an outcome; what it has is a commercial agreement with every operator on the list and a public interest in seeing that agreement honoured.
That is a meaningful difference, because on an unregistered site the same complaint goes to a company that may be registered on another continent, under a licence (if there is one) that offers an Alberta player nothing, and the player's money may never have been held in Canada at all!
What to keep before writing to AiGC
The account name and the email used to open it, the dates and amounts involved, the operator's replies (or the record that there were none) and any screenshots. A complaint that arrives with its evidence is quicker to handle, for AiGC as for the operator.
What other routes exist
Not every problem is a dispute. A complaint about a problem with gambling itself, rather than with an account, belongs elsewhere: the province's "self-exclusion", the "help lines" (the Addiction Helpline among them, open at any hour) and the counselling services listed on where to find help are there for that, and none of them requires a dispute with anyone. The detailed procedure for account disputes, with the forms and the timings, is on the complaints page.
We have not had to complain to Ruby Fortune ourselves, since we have not held a real-money account there; this page describes the route, not our experience of it. If you open an account, the footer should name Cadtree Limited, and the address should match the one on the list to the last slash. The other three Cadtree sites are on Spin Casino, Jackpot City and Royal Vegas, and the full list of fifty-one sites, with the company behind each, is on the index.
By the Alberta Casinos Online editorial team · Last updated: November 13, 2026 · Online since 2026
