About
Contact, one address and what a message can do
This site has one address for readers, which is an email, and no phone line, no chat and no accounts on messaging apps or social networks of any kind. This page explains what a message to that address can achieve, and where to go instead for the things that only an operator, a regulator or a helpline can do.
Where to write
Write to albertacasinosonline@atomicmail.io, and if the message concerns a page, put its address in the message (the "full link" is best) together with the sentence that you have in mind and what you think is wrong with it. We read every message; one that reports a mistake leads to a correction that is dated on the page itself, whoever sent it and however small it is.
Because this is the site's only address, any message that claims to come from this site by text, by "direct message" or from another address is not ours, whatever logo it carries (the scams page explains why that matters). This site never writes first, never asks for money and never asks for an "account login", whatever the message says (about urgency, a prize or a deadline).
What a message can do
A message is the right tool for a correction, for a question about something that a page says, or for a request about "personal data" under the privacy policy. It is also the right place to report a site that copies a registered brand (which deserves a message to AiGC as well, as the licence check explains).
Suggestions for a topic that we have not covered are welcome too, since a question with no good answer anywhere else is the best reason for a new page. Operators who want a detail of their entry corrected should write in the same way, with the row of the list that shows the change, because we build the cards from the list rather than from what an operator says about itself, and a change on the list reaches the card at the next update.
Readers outside Alberta are welcome to write as well, although the answers on this site are written for the province, and a question about another market may be better put to that market's own "regulator".
What a message cannot do
This site is not an operator, so it cannot see an account, move a balance, speed up a withdrawal or reverse a decision (however good the reason). A dispute with a registered site goes first to the operator "in writing", then to AiGC if "seventy-two hours" pass without an answer (the complaints page sets out the steps).
It cannot give legal, financial or tax advice either, and it does not sell links, "guest articles" or places in a list; a message that offers any of those will not be answered.
What happens to a message
A message stays in the mailbox for as long as answering it takes, and it is never shared, sold or added to a "mailing list", since this site keeps none (the privacy policy describes the rest, including how to ask for a message to be deleted). Nothing in a message needs a name, a city or anything about the writer's own gambling, and a correction is just as welcome when it comes from an address with no name attached to it at all. A correction needs no "signature".
If the problem is the gambling itself
If what you need to talk about is the playing rather than a page, the Addiction Helpline of Alberta Health Services answers at any hour (1-866-332-2322), and the help page lists the other free services, from GameSense to debt counselling and support for families. A conversation with them will do more than an email to us!
By the Alberta Casinos Online editorial team · Last updated: November 13, 2026 · Online since 2026